Conseiller(ère) Clientèle Francophone – Athènes, Grèce.

French-Speaking Customer Expert – Technical Support, Payments & Sales

Location: Athens, Greece
Department: Customer Experience / Customer Operations
Job Type: Full-time
Languages Required: French (C1 / Native) and English (B1–B2, depending on the team)
Work Model: On-site, Hybrid or Remote (depending on the position)

About the Role

We are looking for French-speaking Customer Experts to join international teams supporting well-known brands in the telecommunications and payment services industries.

In this role, you will serve as the first point of contact for French-speaking customers, providing professional assistance, resolving technical issues, handling payment-related inquiries, and identifying opportunities to recommend suitable products and services.

This is an excellent opportunity for candidates looking to develop their customer service, technical support, and sales skills in an international working environment.

Key Responsibilities

• Handle incoming customer inquiries through phone and email.
• Provide technical assistance with internet, television, and mobile services.
• Support customers with billing, payments, orders, roaming, and connectivity issues.
• Assist payment-services customers with lost or stolen cards, declined transactions, card benefits, and balance inquiries, depending on the assigned team.
• Identify opportunities for cross-selling, upselling, and contract renewals.
• Maintain accurate customer records and document interactions in CRM systems.
• Deliver professional, empathetic, and solution-oriented customer service.
• Maintain high customer satisfaction and meet individual and team performance targets.

Requirements

• Native-level or C1 proficiency in French.
• English proficiency at B1–B2 level, depending on the assigned team.
• Excellent verbal and written communication skills.
• Good computer literacy and familiarity with digital tools.
• Basic understanding of telecommunications services and mobile devices.
• Strong problem-solving and customer-oriented mindset.
• Ability to work in a dynamic, international environment.
• Previous experience in customer service, technical support, sales, or call centres is an advantage.
• At least two years of call-centre experience may be required for certain payment-services positions.

What We Offer

• Relocation assistance for eligible international candidates and selected positions.
• Comprehensive paid training covering customer service and sales.
• Opportunities for professional development and career progression.
• Performance-based monthly productivity bonuses, depending on the team.
• Additional sales incentives for eligible sales-focused positions.
• Transportation allowance for eligible on-site positions.
• Hybrid working opportunities in selected teams.
• Return flight ticket every six months for selected remote positions.
• Opportunity to work with international teams and develop valuable professional skills.

Working Conditions

• Full-time employment.
• Initial contract of 8 or 12 months, depending on the assigned team.
• Monday to Friday, with occasional weekend shifts.
• Fixed daytime or rotating shifts, depending on the team.
• Some positions may involve night shifts as part of 24/7 operations.
• On-site, hybrid, or remote arrangements depending on the available opening.

Location

Athens, Greece.

Selected positions may offer remote or hybrid working arrangements. Relocation support is available for eligible candidates.

Application Process

Interested candidates who meet the language requirements are invited to submit their updated CV in English or French.

Join an international team and take the next step in your professional journey!

Recruitment Agency: Cross Border Talents