Contact Center Representative
Posted Updated 6
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Description
Earn $21.00-$23.00/hour + full benefits while helping members manage their finances. Credit Union of New Jersey is looking for a motivated and member-focused Call Center Representative to join our team.
We offer a comprehensive benefits package designed to support our employees and their families, including:
- Medical, dental, prescription and vision insurance
- 401(k) plan, with company match
- Tuition reimbursement
- Life & disability insurance
- Voluntary supplemental life insurance
- Pet insurance and other voluntary benefits
- Flexible spending accounts
- Paid time-off
- 11 Paid holidays
- Ongoing developmental opportunities
- Credit Union Membership
- Employee discounts on credit union products and services
Key Responsibilities:
- Answer inbound calls from members regarding account questions, loans, and cards
- Help with balances, transfers, and payments
- Resolve issues and research account discrepancies
- Recommend products and services that fit member needs
Position Requirements:
- High school diploma or general education degree (GED); plus one to three years related experience
- Excellent member service, communication, and interpersonal skills
- Must be able to work rotating Saturday's
- Bilingual (English/Spanish) speaking preferred
We are an equal opportunity employer