Contact Center Representative

COMPANY PROFILE

Del-One Federal Credit Union (Del-One) is a member-owned, financial cooperative and has been a part of the community for over 60 years. The mission of Del-One focuses on helping members to live a better financial life. Del-One staff work as member advocates; learning about their needs and wants and helping them to find ways to reach their financial goals. Del-One is more than just a full-service financial institution with 15 branch locations throughout Delaware. It is a place where members are treated like family, are encouraged to discuss their goals and where they will receive assistance in creating and building their own financial success stories.

Del-One is currently the largest credit union in the state and strategically positioned to deliver on the organization’s brand promise of providing value to its membership through innovative product development and exceptional service. Del-One continues to create compelling career and professional development opportunities up and down the organization recognizing the success of the credit union is driven by the engagement and strength of the team.

POSITION PURPOSE

As the frontline of our member experience, the Contact Center Representative plays a critical role in delivering service that is consistent, efficient, and exceptional. This role goes beyond answering calls – it's about making every interaction an opportunity to build deeper relationships, uncover unperceived needs, and leave members feeling confident in Del-One as their trusted financial partner. Representatives demonstrate a proactive and intellectually curious approach to problem-solving, using internal resources, asking the right questions, and continuously improving how we do business and serve our members.