Contact Centre Product Owner
Summary
Owns and improves Truespeed’s contact centre customer journey and operations, using data to spot inefficiencies and prioritise fixes.
Salary: £50,000 - 50,000 per year Requirements: We are looking for an experienced Product Owner or Product Manager, ideally within a contact centre, customer operations or high-volume service environment. We need strong experience in customer journey mapping and process mapping. We are looking for a proven ability to identify inefficiencies and develop practical improvement solutions. We need experience using operational data to identify trends, understand performance and prioritise opportuniti…