Contract Support Executive
Key Responsibilities
• Enter new supplier contracts for sale into the company database system(s).
• Enter updates and amendments to existing contracts within the company database system(s).
• Calculation of costs rates using basic maths.
• Ensure highest standard of accuracy of entry by undertaking a self-check of work entered with the aim to
achieve a ‘zero error rate’.
• Ensure that all turnaround times are met as per department SLA.
• Always follow the department processes and procedures.
• Raise queries for any contract details that appear incorrect or do not follow agreed processes and
procedures.
• Liaise with internal Contract Managers by voice or email communication as necessary to resolve all
contract related queries.
• Assist supplier partners with any requests in a timely manner and a polite and professional manner.
• As we are a global company, communication will be in English both written and spoken.
• Provide feedback on where you identify any blockages within your day-to-day workflow.
• Complete all work-related tasks as allocated by Team Leader or Department Manager.
• Assist other departments with questions or queries related to supplier contracts.
• Attend presentations and training as required.
• Accurately complete any reports as required across the department.
• To offer general support to other team members and to other departments if needed.
• Achieve targets and objective as provided to you on weekly, monthly, or annual basis.
• Any other reasonable requests from a Contract Support Team Leader or the department Manager.
Key Measures
Job Description: Add Job Title Page 3 of 4
Three-month probationary period with Objectives
Monthly KPI review and scorecards
Error reporting review
Monthly calibration and knowledge testing
Annual End of Year Review
Required Experience and Knowledge
Essential
Qualifications & Knowledge • Fluency in spoken and written English (required)
• Experience working in a data entry/administration environment
(preferable)
• Travel Industry or Hotel background (beneficial)
Experience, Skills and
Behavioural Requirements
• Computer literate in Microsoft Office tool set.
• Accuracy, research skills and attention to detail.
• Strong communication and interpersonal skills.
• Strong analytical skills.
• Problem solving abilities.
• Team working skills.
• Ability to work under pressure to tight deadlines.
• Ability to work and focus on given task and see through to completion.
• Adaptable to change in day-to-day tasks and procedures.
• Confident to ask questions and seek clarification.
• Ability to work under own initiative.
Desirable
Qualifications & Knowledge • Travel industry and/or Hotel revenue or reservation experience