Cartrack

Discussion

control room operator

Open 31d

·

  • Respond to customer calls and emails, providing timely support and capturing detailed case notes.
  • Monitor and manage vehicle tracking activities, including recovery support for stolen vehicles.
  • Coordinate new installations, maintenance, and repair activities.
  • Monitor geofence alerts and prepare geofence-related reports.
  • Liaise with international support teams to resolve system issues.
  • Attend to terminal power on/off events and other system-generated alerts.
  • Troubleshoot minor system problems and application errors.
  • Prepare non-streaming and non-polling reports.
  • Maintain accurate documentation and report incidents through the occurrence book.
  • Support control room operations and provide coverage when required.
  • Assist with handling and troubleshooting highly critical cases.
  • Coordinate after-hours and weekend installations and repair activities.
  • Ensure compliance with company policies, processes, and procedures.
  • Answer inbound calls and provide professional customer service.

    • ​



    Requirements

    • Diploma in IT or related field from a reputable institution of higher learning
    • Knowledge of Motor vehicle electrical and IT skills
    • Minimum of at least 3 years work experience in a call Centre security emergency control room
    • Knowledge of GPS/GSM/GPRS devices
    • Willing to work in shifts
    • Proficiency in Computer skills
    • Experience in telematics is an added advantage


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