Coordinador de Proyectos y Operaciones

IT Service Delivery Coordinator

Do you enjoy coordinating support teams and ensuring service excellence across multiple channels?

Are you driven by SLA compliance, performance metrics, and continuous service improvement?

Do you thrive in roles that require coordination, visibility, and strong client interaction?

If so, this could be the role for you.

We are seeking a Service Delivery Coordinator to supervise and coordinate support operations across Service Desk, Onsite Support, and IMAC teams. This role ensures SLA compliance, service quality, operational alignment, and effective communication between teams and clients within a Managed Operations model.

How a day to day would look like in this role:

• Oversee and coordinate Help Desk, On-site Support, and IMAC operations
• Ensure compliance with SLAs, metrics, and service standards
• Manage and track tickets using ITSM tools
• Generate performance, trend, and quality reports
• Coordinate training, document processes, and ensure policy compliance