Coordinated Entry Case Manager

Job Title: Coordinated Entry Case Manager

Reports to: Wellness Services Manager

Location: Wellness Center

Job Type: Full Time

The Coordinated Entry Case Manager plays a key role in supporting individuals and families experiencing homelessness by guiding them through the coordinated entry process and connecting them with stable housing and supportive services. This position involves conducting housing assessments, completing documentation for homelessness verification, assisting with applications for housing and public benefits, and working with partner agencies to remove barriers to housing. The Case Manager serves as a liaison between clients, housing providers, landlords, and community organizations to ensure a streamlined and client-centered path to housing stability.

Essential Duties & Responsibilities:

• Conduct comprehensive housing assessments and “Literally Homeless Verifications” for clients referred through Coordinated Entry.
• Complete and maintain up-to-date documentation in alignment with local Coordinated Entry System (CES) policies.
• Support clients in the development of individualized housing plans (IHPs) and identify appropriate referrals and housing interventions.
• Assist clients with locating and securing housing, including helping complete housing applications and gathering required documentation (e.g., IDs, Social Security cards, proof of income).
• Work with property managers and landlords to identify and develop housing opportunities for CES participants.
• Conduct housing and utility inspections and assist with rent reasonableness assessments.
• Support housing retention through crisis planning, early intervention services, and coordination of support systems.
• Advocate for clients with landlords and coordinate moving logistics.
• Represent Symba Center at CES-related outreach meetings and build relationships with partner agencies to facilitate referrals.
• Provide services in alignment with best practices for individuals with complex health, behavioral health, or disability-related needs.
• Collaborate with multidisciplinary teams, including healthcare providers, social workers, and government agencies, to coordinate care.
• Assist clients in applying for public benefits, such as SSI, SSDI, CalFresh, and health insurance.
• Help identify financial assistance resources for security deposits, moving costs, and rent subsidies (e.g., Section 8, ESG, local housing programs).
• May subcontract or refer to specialists for complex benefits advocacy or legal services.
• Maintain accurate and timely records using case management systems (e.g., HMIS) and ensure documentation meets confidentiality and HIPAA standards.
• Support data collection for program evaluation and funding compliance.