Coordinator Customer Service
To meet the KPI and Quality targets as defined by the Country and with special focus on the HL Strategy 2030. Responsible to co-ordinate, analyze and implement Customer Service processes, requirements, and productivity and to ensure customer satisfaction by aiding, information, and support to customers.
- MTD printing, payment collection and MTD release
- Assisting with Debtors recoveries
- Printing, checking, and releasing of Bills of Ladings and updating FIS with released OBL and telex instructions.
- Clarify all customer queries.
- Liaise with finance department for Banking of cheques and outstanding invoices and assit with Debtors recoveries.
- Following up with customs for auction documents and state authorities.
To assist with below QSC functions when the need be.
- Monitoring/action on uncleared containers
- Transmit manifest to all relevant authorities Process customs amendment for customers.
- Provide customers with shipping details
- Communicate with customer in case of exception handling of shipments
- Handle export issues with State Authorities
University Degree (BA, International Commerce)
Understanding of most relevant Customer Service-related processes
Practical knowledge of HL e-biz
Structured and efficient working approach
Good communication skills.
Conflict resolution skills and assertiveness
Good HL system knowledge (especially FIS, Compass, QV) or ability to learn fast Trained use of MS Office (PPT, Word, Excel)
Good command of spoken and written English
Team player