Coordinator Customer Service
Important Note: Kindly apply only if you agree to work on night shifts (rotational basis).
1. Booking Process
Creation of bookings as per customer instructions.
Ensuring all bookings comply with rules, regulations, and country-specific requirements.
Processing amendments or cancellations based on updated customer information.
Prioritization of activities based on urgency and First-In-First-Out (FIFO) discipline.
Error tracking and continuous feedback-based improvement.
2. Export Documentation
Creation of Bills of Lading (BLs) in line with customer shipping instructions.
Validation of BLs against country-specific and customer-defined compliance requirements.
Updating revenues per shipping instructions, ensuring accuracy of documentation.
Managing process execution with urgency and FIFO principles.
Maintaining records in databases/Excel sheets, ensuring error-free outputs.
3. Import Documentation
Preparing arrival notices and import invoices on time.
Ensuring invoices are raised accurately and in line with checklists.
Maintaining productivity records in respective applications.
Supporting regional requirements with timely process execution.
Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field.
0–3 years of experience in customer service or operations roles. Fresh graduates are encouraged to apply.
Shift rotation is mandatory as we support 24/7 operations.
Experience managing operations for a company that runs 24/7.
Ability to manage multiple priorities and work under pressure.
Strong keyboard skills / typing speed.
Proficient in Microsoft Office (Excel, Word, Outlook).
Excellent communication skills (verbal and written) in English; additional languages are a plus.
Detail-oriented with strong organizational and time-management skills.