Coordinator - Intensive Family Support Service
When you join MercyCare, you join something bigger. A community of staff that make a difference at the heart of the community. As a leading Western Australian not-for-profit provider of aged care, family, community, early learning and disability services we support people throughout life’s journey. We invest in our people by building rewarding careers, offering training and development opportunities and a values-driven culture where our people can belong and thrive.
About the role
This role leads the day to-to-day operations of the Intensive Family Support Service, supporting a team delivering outreach support work and parenting services to children, young people and families who are currently involved with the Department of Communities within the Mirrabooka and Joondalup regions.
In this role, you will provide leadership, supervision and coaching to a team while ensuring services are delivered in line with evidence-based practice, funding requirements and MercyCare values. You will provide oversight of incident management, manage referrals and allocations, and participate in regular Partnership Meetings with the Department of Communities.
This is a permanent full-time position based at our Mirrabooka office.
About you
You will have experience leading, coaching, and developing teams to deliver high-quality services, along with the ability to foster a collaborative and high-performing team culture. You will be confident building relationships, navigating complex situations, and supporting your team to deliver responsive and impactful services.
You will also be passionate about supporting children, young people, and families experiencing complex and high-risk circumstances, and be committed to achieving positive outcomes.
In addition, you will also possess:
Tertiary qualification in Human Services, Social Work, Psychology, Mental Health or related discipline (desirable)
Strong case management, stakeholder engagement and leadership capability
Experience working collaboratively with external organisations and communities
Department of Communities 395 Clearance
Drivers Licence
Working with Children Check (WWCC)
National Police Clearance (obtained within the last six months)
About the benefits
You'll become part of an inclusive, diverse, and welcoming Western Australian organisation passionately committed to making a meaningful impact in the local community. Our MercyCare Promise is focused on ensuring our people are connected and empowered to make a positive difference in the heart of our communities.
As a valued team member, you’ll also enjoy access to:
Not for profit Salary Packaging options up to $18,000!
5 weeks annual leave and 3 weeks personal leave per year
A Fleet Allowance of up to $15k per annum
Childcare discounts for your little ones
Options to purchase additional leave
Career Pathways, Professional Development and Training
Comprehensive Wellbeing Program including discounted health insurance and free flu vaccinations
To Apply
Click "Apply Now" to visit our website and share your application. The easiest way to apply is upload your CV and our system will prepopulate your application details for you!
Applications close on 27 August 2026 but apply early as recruitment may begin before this date.
Applications must be received online.
Mercy Care values individuality. If you experience neurodiversity or live with a disability and would like accommodations to apply contact hr@mercycare.com.au
When life needs care, we are there
As a leading Western Australian "for purpose" organisation with a 175-year history, our story continues through the care and services provided by our teams. We support all Western Australians people throughout life’s journey and invest in creating a values-driven workplace where you can belong, grow and thrive.
We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, and diverse ages, cultures, faiths, abilities, genders and sexualities.