Core & Cloud Fault Management Engineer
Summary
24/7 engineer monitoring and restoring telecom network incidents in core and cloud domains to meet SLA targets and minimize downtime.
Description:
Job Title: Core & Cloud Fault Management Engineer / Specialist
Role Purpose:
Responsible for 24x7 Fault & Incident Management across Core & Cloud domains to ensure timely restoration of network/services within SLA, minimizing customer impact and maintaining network availability.
Key Responsibilities:
- Monitor, manage, and restore network incidents across Core & Cloud domains.
- Handle Critical/Major (P1/P2) incidents through end-to-end bridge governance and SLA management.
- Perform fault analysis, troubleshooting, escalation, and service restoration.
- Coordinate with cross-functional resolver groups, vendors, MSPs, and stakeholders for incident resolution.
- Host technical bridges, provide timely incident communication, and maintain outage tracking.
- Support emergency outages, failed change reviews, emergency CR approvals, and service impact assessments.
- Ensure notification, escalation, and stakeholder communication within agreed SLA.
- Conduct quality audits for critical incidents and maintain incident governance.
Required Skills:
- Experience in Telecom Core & Cloud Operations / Fault Management.
- Strong knowledge of Mobile Core, VAS, Telco Cloud, Network Services, and Incident Management.
- Hands-on exposure to P1/P2 incident handling, troubleshooting, and SLA governance.
- Strong stakeholder management and communication skills.
- Experience in 24x7 operational support environment.
Preferred Experience:
- Telecom Managed Services / NOC / Core Network operations experience.
- Exposure to multi-vendor environments and ITIL-based incident management.