Corporate IT Associate

Provide onsite Tier 1 and Tier 2 technical support for hardware, software, and connectivity issues. Assist with onboarding and offboarding, manage Jira ITSM helpdesk tickets, support endpoint management and system updates, maintain IT assets, document procedures, troubleshoot networks, manage user access, and support daily IT operations in the Singapore office.

Responsibilities

• Provide onsite Tier 1 and Tier 2 technical support for hardware, software, and connectivity issues
• Assist with IT onboarding and offboarding processes, including account setup and equipment provisioning
• Manage helpdesk tickets via Jira ITSM and ensure timely responses and SLA compliance
• Support endpoint management, software installations, and system updates
• Maintain IT asset inventory and assist with vendor procurement processes
• Document technical procedures and update knowledge base articles
• Assist with basic network troubleshooting and user access management
• Provide hands-on support for day-to-day IT operations at the Singapore office

Requirements

• Diploma in IT, Computer Science, or a related field, or currently pursuing one
• 0-2 years of IT support experience, including internships
• Basic knowledge of Windows, macOS, and common office applications
• Strong Apple and macOS troubleshooting skills, including hardware diagnostics, macOS recovery, Apple Business Manager, and MDM enrollment
• Familiarity with IT ticketing systems, preferably Jira ITSM
• Fluent written and verbal English
• Familiarity with Claude Code, Cursor, or GitHub Copilot
• Experience with MDM platforms such as Microsoft Intune or Google Workspace MDM
• Experience with Google Workspace administration
• Experience with GPO and Domain Controller
• Experience with remote management tools such as NinjaOne
• Experience with a scripting language
• Basic understanding of TCP/IP, DNS, and DHCP
• Network engineering background including routing, switching, VLANs, firewall management, or UniFi
• Exposure to vendor procurement processes