Corporate IT HelpDesk Specialist

ABOUT FIRST CRYPTO EXCHANGE LLC
First Crypto is a VARA-licensed OTC broker-dealer in Dubai serving individual and institutional clients. We are building our own platform for digital assets and fiat payments, including an OTC desk, web client, and mobile app.
FCE is committed to building a trusted, well-governed exchange, combining robust market infrastructure with strong financial controls, regulatory compliance, and operational transparency.

JOB OVERVIEW
We are looking for a Corporate IT HelpDesk Specialist to provide on-site IT support for our Dubai office and its employees.
The key objective of this role is to ensure the reliable operation, security, and maintenance of corporate devices, IT systems, and office infrastructure. You will manage employee devices and access, administer Google Workspace and corporate applications, support employee onboarding and offboarding, and resolve day-to-day IT issues.
This is a full-time, on-site position in Dubai, working closely with the team to maintain a secure and efficient working environment.

KEY RESPONSIBILITIES
Set up, configure, issue, maintain, and troubleshoot corporate laptops and mobile devices.
Manage corporate devices through Mobile Device Management (MDM) and Endpoint Detection and Response (EDR) solutions within delegated access rights.
Administer Google Workspace, including user accounts, access permissions, groups, and corporate settings.
Manage employee IT onboarding and offboarding, including device allocation and retrieval, account provisioning, access changes, and deactivation.
Administer corporate applications and support employees with access and configuration issues.
Maintain an up-to-date IT asset inventory, including laptops, mobile devices, peripherals, software licences, and equipment assignments.
Track software licences, renewals, and device allocations.
Provide day-to-day technical support to employees, diagnosing and resolving hardware, software, and connectivity issues.
Maintain and troubleshoot office IT infrastructure, including Wi-Fi, network connectivity, printers, and meeting room equipment.
Ensure corporate devices are configured in accordance with internal security requirements and IT policies.
Document IT procedures, common issues, troubleshooting steps, and equipment management processes.
Coordinate with external IT vendors and service providers when required.

QUALIFICATIONS & SKILLS
At least 3 years of experience in IT support, corporate IT, or a similar technical support role.
Hands-on experience administering Google Workspace.
Practical experience supporting macOS, iOS, and Android devices.
Hands-on experience with Mobile Device Management (MDM) solutions and corporate device management.
Familiarity with Endpoint Detection and Response (EDR) tools and endpoint security practices.
Good understanding of networking fundamentals, including Wi-Fi, DNS, DHCP, and VPN.
Experience managing user accounts, access permissions, software licences, and IT asset inventories.
Ability to diagnose and resolve hardware, software, device configuration, and connectivity issues independently.
Strong organizational skills and attention to detail, particularly when managing IT assets and employee access.
Good documentation skills and the ability to follow established IT and security procedures.
Fluent English, with the ability to communicate effectively with colleagues and external service providers.
A proactive, service-oriented approach and the ability to provide timely, reliable support in an office environment.

WOULD BE A PLUS
Experience working in fintech, financial services, cryptocurrency, or another regulated industry.
Experience supporting IT operations in a security-conscious corporate environment.
Familiarity with identity and access management (IAM), endpoint security policies, and device compliance controls.
Experience managing Google Workspace security settings and access policies.
Familiarity with IT service management tools, ticketing systems, and knowledge bases.
Russian and English languages proficiency.

WORKING CONDITIONS & BENEFITS
Location: Dubai, UAE.
Working Arrangement: Full-time, on-site at our Dubai office.
Working Hours: Monday to Friday, 9:00 AM – 6:00 PM.
Compensation: Competitive salary based on experience.
Visa: UAE employment visa support.
Vacation: 20 working days per year.
Sick Leave: 10 days per year.
Days Off: 5 days per year.
Public Holidays: 8–10 days per year, depending on the applicable holiday calendar.