Corporate IT Support Specialist
JOB SUMMARY
Provides professional technology and audio/video support to Corporate and C-level executives, senior leadership, Board members, and bank employees. Prepares and supports conference rooms, troubleshoots end-user technology, and helps ensure meetings and events operate successfully. Responsible for providing first line support to bank employees and troubleshooting computer user questions.
ESSENTIAL DUTIES
- Provide responsive technology and audio/video support for Corporate and C-level executives, senior leadership, Board members, and bank employees.
- Set up, test, operate, and troubleshoot conference room technology, including displays, cameras, microphones, speakers, lighting, presentation equipment, and video conferencing systems.
- Perform conference room readiness checks before meetings and provide onsite support for executive meetings, Board meetings, training sessions, interviews, and other high-priority events.
- Monitor meeting and conference room schedules and coordinate technology needs with meeting organizers.
- Troubleshoot hardware, software, network connectivity, mobile devices, presentation equipment, and other end-user technology.
- Assist users with conference room equipment and video conferencing tools, and provide basic instructions or training when needed.
- Create, update, and maintain service tickets, support records, conference room instructions, and equipment documentation.
- Follow up with users, provide clear status updates, and confirm that support requests have been completed successfully.
- Install, configure, relocate, and maintain conference room and end-user technology equipment.
- Coordinate with internal technology teams, Facilities, vendors, and other departments to resolve issues and support meetings or events.
- Support technology upgrades, conference room improvements, and other assigned Help Desk projects.
- Maintain a professional, customer-focused approach and protect confidential or sensitive information when supporting executive offices and meetings.
- Maintain current knowledge of relevant technology, internal controls, and Bank policies and procedures.
- Perform other related duties as assigned.