Corporate Services Supervisor

The Corporate Services Supervisor is responsible for handling incoming phone calls, e-mails, and digital requests to the Corporate Services Supervisor with prompt, courteous, informative, and customer-oriented service delivery. The Corporate Services Supervisor role is an integral and highly visible role.

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management

• Serve as the first point of contact for customers seeking routine facilities service requests.
• Portray a positive and professional attitude.
• Communicate clearly and effectively in verbal and written format.
• Answer external phone calls on behalf of the organization and route them to the appropriate department.
• Process incoming facilities work orders requests through phone, email, and web platforms.
• Document, assess, prioritize, classify, escalate or dispatch to determine the best solution based on the issue and details provided by the customer.
• Follow approved policies and procedures.
• Perform other duties as assigned or requested.
• Consistent attendance is a requirement.

• HS Diploma required, some college preferred.
• Minimum of 2+ years of call center or customer service experience.
• Exemplary customer service skills, ability to multitask, strong attention to detail, and proven ability to provide quality service in a fast-paced environment.
• Ability to work a flexible schedule (7 am – 6 pm) routinely. Additional and weekend hours occasionally required to support special events.
• Knowledge of MS Office Suite (Word, Excel, PowerPoint, Outlook) required
• Ability to learn and use electronic devices effectively including new software programs, mobile applications, and technological devices.
• Bilingual English/Spanish required.