Counter Sales Associate
Posted 1
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DEPARTMENT Counter Sales |
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EXPERIENCE Experience Preferred |
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BENEFITS ELIGIBLE AFTER 45 Days of Employment |
ROLE OVERVIEW
The Counter Sales Associate drives sales and customer satisfaction by assisting walk-in and telephone customers with product selection and order fulfillment. This role leverages technical knowledge to solve customer needs and build lasting relationships.
CORE RESPONSIBILITIES
Order Fulfillment & Inventory
- Pull, fill, pack, and set up orders for delivery or pickup; track order status at all times
- Receive shipments, log into inventory, conduct audits, and process returns accurately
Customer Service
- Assist counter and phone customers with orders, product info, pricing, and availability
- Greet all customers professionally; resolve issues promptly or escalate as needed
- Maintain a clean, organized counter and product display area
Sales & Product Knowledge
- Upsell complementary products and convert requests to stocked brands where appropriate
- Maintain deep product and industry knowledge; follow company pricing and credit guidelines
- Assess customer needs to determine appropriate service level or escalation path
Teamwork & Standards
- Build customer relationships; adapt approach to different customer types and needs
- Collaborate with team, share best practices, and support a positive work environment
- Follow all company procedures, policies, and Employee Handbook requirements
- Other duties as assigned
Summary