Counter Sales - Floater
Leeps Supply Company Counter Sales - Floater
Job Summary:
The counter sales position will increase sales and customer satisfaction by efficiently and courteously assisting customers in the selection and purchase of needed products.
Job Functions and Responsibilities:
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Accurately enter customer order into ERP system
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Provide each customer with the Leeps Customer Service Experience
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Increase sales and average order size by means of cross-selling, up-selling, or add-on sales strategies, increasing line items per ticket
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Use electronic and published catalogs to provide product, pricing and availability information to customer
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Handle customer service issues and returns in a professional manner
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Stay current on job queues
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Follow company guidelines for sales, operations, pricing, and credit
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Light warehouse duties including deliveries, as needed
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Stay current on product lines and exhibit technical expertise
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Demonstrate understanding and application of effective sales strategies and techniques
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Meet sales goals
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Exhibit professionalism with phone and electronic communications
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Conduct basic inventory counts, warehousing, and stocking procedures
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Perform other duties as assigned by manager
Work Experience and Competencies:
- Effective listening and good phone skills
- Able to handle difficult customers with diplomacy and tact
- Team player who works productively with wide range of people
- Professional demeanor
- Comfortable in a fast-paced environment
- Basic computer skills
- Stand/work for duration of work hours
- Lift/carry/maneuver heavy material or equipment (up to 50 lbs); occasionally lift in excess of 100Ibs
- Valid driver’s license
- Education: High school diploma/GED required
- Experience: Minimum 2 years in similar position preferred