Counter Sales/ Warehouse Associate

Duties and Responsibilities:

• Represents East Coast Metal Distributors by wearing clean, company provided uniform.
• Obtains products for counter sales orders and greets customers with their orders.
• Validates correct items and quantities on pick tickets and transfer requests with proper initialing and dating. Notifies Warehouse Manager of any discrepancies to leaving shipments.
• Helps other warehouse personnel by verifying correct items and quantities with proper initialing and dating.
• Secures, stages and ships orders via LTL, UPS, and East Coast Metal Distributors delivery vehicles. Notifies Warehouse Manager of any discrepancies to leaving shipments.
• Unloads incoming inventory, documents its arrival and verifies items and quantities via Vendors Packing List with proper initialing and dating. Notifies Warehouse Manager of any discrepancies to incoming shipments.
• Submits packing list for entry of items into warehouse inventory.
• Incorporates inventory shipments into warehouse inventory.
• Becomes proficient and certified in Fork Truck Safety and Operations.
• Uses all material handling equipment safely and correctly.
• Notifies Warehouse Manager and Branch Operations Manager of any needed service, repairs or unsafe conditions observed concerning material handling equipment or East Coast Metal Distributors properties.
• Immediately reports any injury.
• Maintains a clean, neat and orderly warehouse.
• Completes other duties assigned by Warehouse Manager or Branch Manager
• Greets customers and enters their sales orders.
• Communicates to the customer products and services offered by E.C.M.D.
• Helps customers by suggesting associated and additional products related to their sales order.
• Helps customers to obtain items located in the counter sales area.
• Communicates to warehouse personnel that items from the counter sales area are in the customer’s possession.
• Verifies that correct items and quantities are delivered to the dock for customer pickup.
• Answers the phone and assists customers.
• Helps customer with technical inquiries of all E.C.M.D. products.
• Invoices counter sales orders, including ALL orders shipped via customer pick up.
• Generates C.O.D. account deposits.
• Invoices and reconciles all cash sales in preparation for the end of day Cash Sales Reconciliation report.
• Requests Cash Sales Reconciliation Report.
• Matches sales orders, voided orders and C.O.D. deposits to Cash Reconciliation report. Then forward this report to Branch Operations Manager.
• Generates warranty credit memos for customers.
• Issues customer credit memos with Branch Operations Manager’s approval.
• Voids sales orders with Branch Operations Manager’s written approval for each voided ticket.
• Maintains displays for stock items sold from counter sales area.
• Ensures counter area is neat and organized.