Coupa Support Specialist
Summary
Supports day-to-day Coupa procure-to-pay (P2P) operations: creating, approving and dispatching purchase orders and requisitions, resolving approval and invoice-matching issues, onboarding vendors on the Coupa Supplier Portal, and building custom reports. Requires 2+ years of hands-on Coupa Procurement experience.
Position Overview
We are seeking a detail-oriented Coupa Support Specialist with a minimum of 2 years of hands-on experience in Coupa Procurement. In this role, you will be responsible for supporting daily procure-to-pay (P2P) operations including the creation and management of Purchase Orders (POs), requisition processing, vendor enablement, and providing real-time operational troubleshooting when internal teams or vendors run into issues.
Key Responsibilities
- Procurement & PO Management:
- Support end-to-end creation, approval routing, and dispatch of Purchase Orders (POs) and Purchase Requisitions in Coupa.
- Assist users with catalog management, non-catalog requests, and receiving goods/services.
- User Support & Troubleshooting:
- Act as the primary point of contact for internal staff across departments for day-to-day Coupa assistance and troubleshooting.
- Resolve approval chain issues, requisition errors, and invoice-matching discrepancies.
- Supplier Enablement & Vendor Support:
- Onboard and assist vendors with the Coupa Supplier Portal (CSP), invoice submission, and PO confirmation.
- Maintain accuracy across supplier master records and catalog items.
- Reporting & Process Improvement:
- Create custom Coupa reports and views to track open POs, pending approvals, and spending trends.
- Train and guide team members on standard P2P workflows and Coupa best practices.
Qualifications & Experience
- Experience: Minimum 2+ years of direct experience supporting and maintaining Coupa Procurement modules.
- Core Competencies:
- In-depth understanding of the Procure-to-Pay (P2P) lifecycle, approval chains, and 3-way invoice matching.
- Practical experience managing the Coupa Supplier Portal (CSP) and vendor communication.
- Ability to configure user roles, views, and basic approval workflows in Coupa.
- Coupa configuration for custom fields, forms and UI layouts.
- Soft Skills:
- Strong problem-solving mindset and patience when assisting non-technical users.
- Clear oral and written communication skills for cross-functional collaboration.
Nice to Have
- Coupa Platform Certification (e.g., Coupa Procurement Certified).
- Experience with ERP integrations (e.g., Coupa integrated with NetSuite, SAP, or Workday).
Why Join Us?
- Collaborative and innovative work environment.
- Competitive remuneration package.
