Creator Commerce Specialist DACH

Creator Commerce Specialist

Shark Home · Shark Beauty · Ninja

Department: Social Media & Community

Platforms: Instagram & TikTok (primary) · Facebook & YouTube (secondary)

The Role

We are not looking for someone to moderate comments. We are looking for someone who lives on the For You Page, understands that a single reply in the right comment section can outperform a paid campaign, and treats community as the brand's most powerful asset. You will own community management across three distinct brands and audiences — Shark Home, Shark Beauty, and Ninja — with Instagram and TikTok as your primary stage.

Responsibilities

What You'll Do

Drive Social Commerce Growth

• You'll help turn creator influence into measurable commercial results by supporting and scaling SharkNinja's social commerce programmes.
• Identify creators with strong commerce potential and support their activation as creator and performance partners.

• Execute social commerce campaigns that connect social engagement with conversion and sales.

• Help develop and refine playbooks, processes, and best practices that can be scaled across brands and markets.
• Stay on top of social commerce trends, platform updates, and emerging opportunities.

• You'll work closely with Commercial, Retail Marketing, Ecommerce, and Social teams to bring social commerce into key business moments.

• Support creator-led activations around product launches, promotions, retailer events, and seasonal campaigns.

• Translate creator insights and social trends into actionable recommendations for retail and commercial teams.

• Help educate internal stakeholders on how social commerce and creator partnerships drive conversion and customer acquisition.

• Collaborate across functions to ensure social commerce activity aligns with business objectives.

• Manage Creator & Performance Programmes

• You'll support the day-to-day execution and optimisation of creator and social commerce initiatives.

• Manage creator and social commerce platforms including Amazon Associates, LTK, and similar tools.

• Support creator onboarding, commission management, tracking, and performance reporting.

• Monitor programme performance and identify opportunities to improve results.

• Flag high-performing creator content for amplification through paid media and retail channels.

• Measure and Optimise Performance

• You'll help ensure social commerce activity is tracked, analysed, and continuously improved.

• Track key performance metrics including clicks, conversions, sales, and revenue influence.

• Build regular reporting dashboards and performance summaries for stakeholders.

• Work with Analytics and Finance teams to validate performance and identify growth opportunities.

• Use data and insights to recommend optimisations and future investment areas.

What Success Looks Like

• Social commerce programmes consistently drive measurable commercial outcomes.

• Creator partnerships show sustained growth in conversions and revenue impact.

• Retail and Commercial teams actively incorporate social commerce into campaign planning.

• Performance insights are used to improve programmes and scale successful initiatives.

• Repeatable processes and best practices are adopted across brands and markets.

What You'll Bring

• 3–5 years of experience in social commerce, influencer marketing, creator partnerships, or digital marketing.

• Experience working with creator platforms, creator commerce tools, or performance-based marketing programmes.

• Strong organisational skills with the ability to manage multiple projects simultaneously.

• Analytical mindset with a passion for understanding what drives engagement, conversion, and sales.

• Confidence working cross-functionally with Social, Ecommerce, Commercial, Media, and Brand teams.

• Excellent communication and stakeholder management skills.

• Passion for social media, creators, consumer trends, and the evolving commerce landscape.

• A proactive, entrepreneurial mindset with a desire to learn, test, and grow.