Credit and Collections Analyst II
Summary
Collect overdue payments via phone and email, negotiate payment plans, and maintain accurate customer records for a large HVAC distributor in New York.
Join Rheem Northeast Distribution, proudly part of Rheem, a global leader in Heating, Ventilation and Air Conditioning (HVAC) innovation!
With over 100 years of trusted service, Rheem Northeast Distribution has built a strong network across New Jersey, Connecticut and the New York City and Philadelphia metropolitan areas, delivering top-quality HVAC products, exceptional service, and industry-leading training to residential contractors and the multifamily industry.
At Rheem Northeast Distribution, we continue to operate with a small-company feel but with the resources and benefits of a large company - creating opportunities for growth and success for both our team and our customers. As part of the Rheem family, we’re stronger than ever and committed to:
- Listening to Understand
- Contributing Respectfully
- Thinking Creatively
- Acting with Responsibility
We are seeking a detail-oriented and customer- focused Credit and Collections Analyst II with excellent communication skills and the ability to work independently and part of a team. The ideal candidate must be able to work in a high-volume environment, have excellent customer service and communication skills, be detailed oriented and able to meet deadlines.
This position will serve Rheem Northeast Distribution, located in Islandia, NY.
Contact customers to collect outstanding payments via phone and email.
Handle a significant volume of Phone and email volume
Maintain accurate records of all collection activities and update customer accounts accordingly.
Negotiate payment arrangements and settlements with customers.
Monitor and follow up on overdue accounts to ensure timely payment.
Release orders based on established credit and payment guidelines.
Reconcile customer accounts and research payment discrepancies.
Collaborate with the accounting and sales teams to resolve billing discrepancies.
Prepare and present regular updates on collection aging activity and account statuses.
Ensure compliance with company policies and legal regulations regarding collections.
Meet collection goals and KPI’s while maintaining positive customer relationships.
Place weekly office supply orders
Other duties as assigned.
Bachelors Degree in accounting or business-related field
3+ years’ Accounts Receivable and/or collections experience required
Strong communication, negotiation, and critical thinking skills.
Proficient with Microsoft office products such as Word, Excel, and Outlook
Demonstrate solid organizational skills with excellent attention to detail.
Ability to effectively communicate verbally and in writing with customers and employees across the company.
Excellent time management skills with the ability to multi-task, prioritize, and meet deadlines.
Must be able to use independent judgment to respond appropriately to customer needs.
Ability to represent the company in a professional manner
Experience with Epicor Profit 21 a plus.
The pay scale for this position $56,100 - $96,768. Please note all pay ranges are broadly stated and any final offer is dependent on factors such as location, direct experience, market guidance and internal equity, among other qualifying criteria.
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