Credit & Collections Manager-Fin (Spanish)

About the Team

The Global Finance Information Center (GFIC) supports centralized finance operations across multiple regions.

Within Accounts Receivable, the Cash Applications team manages customer payments and helps ensure receipts are accurately identified, applied, reconciled, and reflected against the appropriate customer invoices.

This position supports LAD countries and works closely with customers, Collections, Accounts Receivable, Sales, and other internal teams to resolve payment and account issues and support timely cash posting.

The Manager will lead a team of approximately 7–8 employees, with responsibility for operational delivery, team performance, controls, reconciliations, issue resolution, and continuous process improvement.

Job Summary

The Manager – Cash Applications (Spanish) leads customer-payment operations for LAD countries from GFIC.

The Manager is responsible for ensuring customer payments are accurately and timely applied to Accounts Receivable, while overseeing the resolution of unapplied cash, unidentified receipts, short payments, overpayments, and other payment discrepancies.

The role manages team performance and operational controls, supports account reconciliations and month-end activities, and partners with customers, Collections, AR, Sales, and other stakeholders to resolve account issues.

The Manager is also responsible for identifying recurring cash-application issues, driving root-cause analysis, implementing process improvements, and developing the capability of a team of 7–8 employees.

Key Responsibilities

Cash Application Operations

• Lead Cash Application operations for assigned LAD countries.
• Ensure customer payments are identified and accurately applied to the appropriate AR invoices.
• Ensure timely and accurate cash posting.
• Monitor unapplied and unidentified cash and drive appropriate resolution.
• Oversee resolution of:
  • Payment discrepancies
  • Short payments
  • Overpayments
  • Unidentified receipts
  • Unapplied cash

Reconciliation & Month-End

• Ensure customer-account and cash-application reconciliations are completed accurately and within agreed timelines.
• Monitor reconciliation exceptions and ensure timely resolution.
• Support and oversee relevant month-end close activities.
• Ensure accurate records, supporting documentation, and operational reporting.

People Leadership

• Lead and manage a team of approximately 7–8 employees.
• Set work priorities and allocate responsibilities.
• Monitor team performance and operational delivery.
• Provide coaching, feedback, and day-to-day guidance.
• Support employee development and knowledge sharing.
• Ensure the team consistently follows established processes and controls.

Customer & Stakeholder Management

• Collaborate with customers and Collections to identify payments and obtain information required for accurate allocation.
• Partner with Accounts Receivable, Sales, and other internal teams to resolve account issues.
• Use Spanish-language capability where required for LAD customer-payment operations.
• Act as an escalation point for complex payment-application issues.

Controls & Performance Management

• Monitor operational controls and cash-application accuracy.
• Track relevant performance and service measures.
• Identify risks affecting timely or accurate cash posting.
• Ensure operational issues are appropriately investigated and resolved.

Root-Cause Analysis & Process Improvement

• Identify recurring payment-application issues.
• Drive root-cause analysis to understand underlying process or data problems.
• Develop and implement practical process improvements.
• Identify opportunities to improve cash-application accuracy, efficiency, and controls.
• Work with relevant stakeholders to reduce recurring exceptions.

Self-Assessment Questions

• Do I have professional Spanish-language capability appropriate for LAD business interactions?
• Have I directly managed a team of approximately 7–8 employees or a comparable operational team?
• Do I have hands-on experience with Cash Application and customer-payment processing?
• Can I manage the resolution of unapplied cash, unidentified receipts, short payments, overpayments, and payment discrepancies?
• Have I managed account/payment reconciliations and supported month-end activities?
• Can I monitor team performance and operational controls?
• Have I worked directly with customers, Collections, AR, Sales, or similar stakeholders?
• Can I identify recurring payment issues, perform RCA, and implement process improvements?