MINDFULL COMMUNITY LIMITED

Discussion

Crest Manager

Job Scope

  • Work closely with the Head/Deputy Head to identify and respond to caregiver needs in line with programme objectives and service requirements.
  • Manage and support the hospital/clinic outposts
  • Respond to internal and external referrals including hospital and clinic outposts to ensure timely access to support services for caregivers.
  • Provide care coordination and case management for mental health and dementia caregivers including conducting screenings and assessments, developing individualised care plans and carrying out appropriate psychosocial interventions.
  • Adopt a case management approach to coordinate referrals, follow-ups and service linkages with relevant service providers ensuring caregivers receive timely and appropriate support.
  • Support the Community Health & Engagement (CHE team) in monitoring caregivers’ conditions and progress and escalate concerns or emerging risks to the Head/Deputy Head.
  • Plan, organise, develop and facilitate CHE (CREST-CSN) engagement activities and programmes for caregivers including outreach initiatives and the involvement of volunteer caregivers where appropriate.
  • Plan and deliver outreach/engagement activities including provision of basic mental health information, education and emotional support to caregivers in the community.
  • Support the planning, implementation, monitoring and review of CHE service processes, protocols and workflows to ensure service quality and consistency.
  • Contribute to service evaluation through documentation, data collection and reporting to support continuous improvement of CHE programmes.
  • Support timely data collation and submission of quarterly programme reports, where assigned in accordance with CREST-CSN requirements.
  • Attend hospital RCD sessions and mandatory trainings as required by AIC to meet staff competency and programme standards.
  • Support public mental health education, engagement as well as community outreach activities.
  • Facilitate engagement with community partners to coordinate and implement mental health programmes and initiatives.
  • Contribute to organisational and CHE projects, workgroups and committees, as assigned.
  • Perform any other duties as assigned by the Head/Deputy Head of CHE.

Job Requirements

  • A Degree in counselling, social work or psychology would be an advantage
  • Has at least 2 years of related experience in mental health related fields
  • Possesses good organisational, communication and administrative skills
  • Has the passion and dedication to work with families and persons with mental health issues
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