Crisis Consultant, 988

Are you looking for a career where you can make a difference in the lives of others? Do you thrive in a healthy and collaborative work environment where you can grow personally and professionally?

Community Health Alliance is proud to be a part of the 988 Suicide and Crisis Lifeline, providing confidential, 24/7 support to individuals experiencing emotional distress, mental health crises, or suicidal thoughts. Our goal is to offer compassionate and immediate response to those in need while connecting them with life-saving resources and ongoing supports.

JOIN OUR TEAM of dedicated professionals in fostering hope and transforming lives. We are seeking dedicated and empathetic 988 Crisis Hotline Professionals to provide immediate emotional support, crisis intervention and suicide prevention assistance to individuals reaching out for help. This role requires strong active listening skills, crisis de-escalation skills and the ability to remain calm under pressure.

We are currently hiring for two shifts to support 24/7 operations:

• 2nd shift: 4:00pm - 12:00am
• 3rd shift: 12:00am - 8:00am

Develop a career dedicated to connection, compassion, and community. Community Health Alliance is an employer that offers career opportunities with purpose.

At Community Health Alliance our employees are our greatest asset so we offer a full benefit program designed to support you and your family.

We are proud to offer a comprehensive benefits package for full-time employees:

• Affordable medical, dental and vision insurance
• Generous paid time off (PTO) & paid holidays
• Retirement plan with company match – up to 6% (full and part-time)
• Company paid life insurance
• Mission-driven work environment with ongoing professional development
• Paid on-the-job training provided

Duties and Responsibilities:

• Answer calls from individuals in crisis in a compassionate, professional and nonjudgmental manner
• Establish a rapport with callers and assist the caller to handle the presenting concern
• Provide emotional support, crisis de-escalation and suicide prevention interventions following best practices
• Conduct risk assessments for self-harm, suicide, or harm to others and determine the appropriate level of intervention
• Utilize suicide prevention protocols and safety planning strategies when necessary
• Provide referrals and resources for mental health services, community based organizations and emergency assistance
• Document all interactions accurately and timely per agency guidelines
• Collaborate with emergency responders, mental health professionals when higher level intervention is required
• Maintains current knowledge of community resources to aid callers in providing appropriate linkage to needed services and supports