Follow Up Coordinator, 988

Are you looking for a career where you can make a difference in the lives of others? Do you thrive in a healthy and collaborative work environment where you can grow personally and professionally?

Community Health Alliance is proud to be a part of the 988 Suicide and Crisis Lifeline, providing confidential, 24/7 support to individuals experiencing emotional distress, mental health crises, or suicidal thoughts. Our goal is to offer compassionate and immediate response to those in need while connecting them with life-saving resources and ongoing supports.

JOIN OUR TEAM of dedicated professionals in fostering hope and transforming lives. We are seeking a 988 Follow Up Coordinator to coordinate follow-up services for individuals who contact the 988 Suicide and Crisis Lifeline. This position ensures timely and effective engagement with individuals post-crisis contact, supports connection to ongoing services, and works closely with internal teams and community partners to promote safety, stabilization and recovery.

We are currently hiring 2nd shift (4pm-12am).

Develop a career dedicated to connection, compassion, and community. Community Health Alliance is an employer that offers career opportunities with purpose.

At Community Health Alliance our employees are our greatest asset so we offer a full benefit program designed to support you and your family.

We are proud to offer a comprehensive benefits package for full-time employees:

• Affordable medical, dental and vision insurance
• Generous paid time off (PTO) & paid holidays
• Retirement plan with company match – up to 6% (full and part-time)
• Company paid life insurance
• Mission-driven work environment with ongoing professional development
• Paid on-the-job training provided

Duties and Responsibilities:

• Coordinate and oversee all 988 follow-up activities to ensure timely outreach and engagement with individuals post-call
• Conduct follow-up calls with individuals to assess ongoing risk, provide emotional support, reinforce safety planning, and connect to appropriate services
• Ensure follow-up attempts meet national 988 standards, including required timeframes and documentation expectations
• Develop and maintain a system for tracking follow-up activities, ensuring data accuracy and compliance with reporting requirements
• Collaborate with crisis counselors, peer support specialists, and community partners to ensure seamless care coordination
• Participate in team meetings, case consultations, and quality improvement activities related to 988 follow-up services
• Maintain confidentiality and adhere to all HIPAA and 988 compliance standards
• Provide coverage support for crisis line or other duties as assigned, when needed
• Answer calls from individuals in crisis in a compassionate, professional and nonjudgmental manner
• Establish a rapport with callers and assist the caller to handle the presenting concern
• Provide emotional support, crisis de-escalation and suicide prevention interventions following best practices
• Conduct risk assessments for self-harm, suicide, or harm to others and determine the appropriate level of intervention
• Utilize suicide prevention protocols and safety planning strategies when necessary
• Provide referrals and resources for mental health services, community based organizations and emergency assistance
• Document all interactions accurately and timely per agency guidelines
• Collaborate with emergency responders, mental health professionals when higher level intervention is required
• Maintains current knowledge of community resources to aid callers in providing appropriate linkage to needed services and supports