CRM Business Analyst
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Summary
Own the company's Zoho Desk case-management platform end to end: business analysis, implementation, and ongoing support of the CRM and its custom integrations with back-office systems. Hybrid role based in Milton Keynes (three days in office, two remote), supporting teams across the business.
CRM Business Analyst - Business analysis, implementation and support (Zoho Desk) Location: Milton Keynes, hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. We are looking for a person who will own this platform end to end. You will work with a department t…