CRM

Company: Ridhira Group

Location: Hyderabad

Department: Sales / Customer Relationship Management

Experience: 6 - 9 Years

Job Summary

We are looking for a dynamic and customer-focused CRM Sales Executive to manage customer interactions, nurture leads, and ensure seamless coordination between sales and customers. The role involves handling end-to-end customer engagement—from lead management to post-sales support—while ensuring high customer satisfaction and conversion rates.

Key Responsibilities

Lead Management & Sales Support

Handle inbound and outbound leads through calls, WhatsApp, and emails

Understand customer requirements and pitch Ridhira projects effectively

Schedule and coordinate site visits with the sales team

Follow up with prospects for conversion and closures

Maintain accurate lead data and updates in CRM systems

Customer Relationship Management

Build and maintain strong relationships with prospective and existing customers

Ensure prompt response to all customer queries and concerns

Provide complete project information (pricing, amenities, location benefits)

Enhance customer experience across all touchpoints

Post-Sales Coordination

Manage customer lifecycle from booking to handover/possession

Assist customers with documentation, agreements, and payment schedules

Coordinate with internal teams (Sales, Legal, Finance, Projects)

Handle customer grievances and ensure timely resolution

CRM & Data Management

Update and maintain customer data in CRM software

Track customer interactions, follow-ups, and sales progress

Generate daily/weekly MIS reports on leads and conversions

Ensure data accuracy and process adherence

Sales & Conversion

Drive lead-to-site visit and site visit-to-booking conversions

Support achievement of sales targets through effective follow-ups

Upsell / cross-sell relevant Ridhira offerings

Required Skills

Strong communication and interpersonal skills

Excellent follow-up and negotiation abilities

Customer-centric approach with problem-solving skills

Proficiency in CRM tools, MS Excel, and basic reporting

Ability to work in a fast-paced sales environment

Qualifications

Graduate in any discipline (MBA preferred)

1–5 years of experience in CRM / Inside Sales / Real Estate Sales

Experience in real estate, plotted developments, villas, or hospitality projects is a plus

Key Competencies

Lead management & conversion focus

Relationship building & customer handling

Coordination & multitasking

Attention to detail in documentation

Target-driven mindset