Customer Care Professional T2-II

Global New Accounts team catering to Australia & New Zealand market which includes analyzing and processing of new card applications end to end. This is a voice process.

• Managing and processing New Consumer Client and Card Member applications for ANZ market.
• Servicing Clients through Emails or Outbound/Inbound Calls
• Ensure established compliance measures are met when completing set up and maintenance of accounts.
• Performing appropriate checks against incoming Corporate Applications ensuring that AXP meets its regulatory, fraud, risk, AML, and due diligence requirements.
• Liaising with internal Business Partners with relation to any erroneous or incomplete set ups received.
• Manage the “end to end” journey of a consumer setup and Card Member.
• Multitask and efficiently navigate through multiple screens and systems to effectively provide extraordinary customer care Work in a fast-paced, structured service center environment.
• Document necessary account information and offer solutions that benefit the customer and our business.
• Maintain acceptable performance standards, including effectiveness, efficiency, and quality

Minimum Qualifications:

• Graduate
• International Customer service voice experience
• Demonstrated excellent written/verbal communication skills and ability to communicate and work effectively with all levels of management.
• Enterprise Leadership Behaviors
• Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
• Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
• Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage 
• Demonstrated ability to work independently in a fast paced, structured, high volume environment with minimal supervision.
• Proven negotiation/problem solving skills with internal and external clients.
• Strong flexibility/adaptability to manage multiple tasks within stringent time frames while maintaining accuracy.
• Must possess strong planning and organizational skills.

Preferred Qualifications:

• Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and problem-solving skills
• Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end.

Shift - 1.30AM to 3.30PM Window