Customer Care Rep I

As a Customer Care Rep I, you will be the first point of contact for our clients' customers, providing exceptional and meaningful interactions. Your primary focus will be to handle a high volume of customer inquiries and problems via telephone and email, ensuring a courteous and efficient response. You may also be involved in promoting and selling our client's products and services, as well as handling billing and account-related queries.

• Respond to customer inquiries and problems via telephone and email.
• Record and identify consistent problem areas, providing feedback to improve services.
• Promote and sell/renew client company's products and services.
• Investigate and resolve customer complaints and service issues.
• Handle billing, programming, and account information changes.
• Work with customers to make financial decisions and adjust accounts.
• Troubleshoot technical issues and provide solutions.
• Maintain engagement center productivity and quality standards.
• Communicate professionally and courteously with all stakeholders.
• Follow established procedures and guidelines for customer support.

• Minimum 3 CXC CSEC, including English A, or equivalent certifications.
• Fluent in verbal and written English.
• Strong multi-tasking, organizational, and time management skills.
• Ability to work effectively in a team and fast-paced environment.
• Maintains confidentiality with sensitive data.
• Solid communication skills for various levels of interaction.
• Interpersonal skills to collaborate effectively with colleagues.
• Effective listening skills to understand and communicate issues.
• Basic math, reading, and writing skills for documentation.
• Proficiency in standard software packages, especially Microsoft Office.