Customer Care Representative

Functional roles and responsibilities

• To welcome the customers in a courteous manner, answer phones efficiently, and provide the necessary support to enhance customer comfort and satisfaction until they are attended to by the relevant personnel.

• Be part of the telemarketing activities during campaigns.

• Provide efficient and courteous handling of present customers, including over the phone; provide necessary information, service booking, and guidance.

• Provide an efficient and courteous welcome to service customers by arranging to seat them and keeping them comfortable until they are attended to by the service advisor.

• Direct the customer to the relevant advisor who will attend to them.

• Call customers to get follow-up feedback on their visits to ATM.

• Arrange for the customer to be attended to at a quick pace to reduce waiting time and enhance customer satisfaction.

• Support the reception in managing the courtesy vehicles.

• Ensure cleanliness and hygiene are maintained in the reception area and that essential housekeeping standards are adhered to, representing an appropriate corporate image.

Education, certification, and continued education

• High school certificate

Years of experience

• 1-2 years relevant experience

Knowledge and skills

• Customer service skills or certification is an advantage

• Exposure to multicultural environment

• Well groomed with pleasant personality

• Excellent communication skills