Customer Care Representative

🎯 Oak Exclusive is Hiring: Customer Care Representative

📍 Locations: Lekki Phase 1, Lagos & Central Business District, Abuja
💼 Work Mode: Hybrid
💰 Salary: ₦100,000 – ₦200,000 Monthly
⏱ Experience Required: 2–4 Years

About the Role

Oak Exclusive is seeking a customer-focused and proactive Customer Care Representative to serve as the first point of contact for clients. The ideal candidate will handle inquiries, resolve complaints, provide order updates, and ensure every customer interaction reflects the brand's commitment to quality, professionalism, and excellence.

Key Responsibilities

* Respond promptly and professionally to customer inquiries via phone calls, WhatsApp, email, and walk-ins.
* Resolve customer complaints and escalate complex issues to the appropriate department when necessary.
* Track customer orders and provide timely updates on production and delivery timelines.
* Maintain accurate records of customer interactions and resolutions.
* Follow up with customers to ensure satisfaction and strengthen relationships.
* Collaborate with production, logistics, and other internal teams to ensure seamless customer experiences.
* Provide feedback and insights from customers to support service improvement initiatives.

Requirements

* 2–4 years of experience in customer service, customer care, or a related role.
* Excellent verbal and written communication skills.
* Strong problem-solving and conflict-resolution abilities.
* Ability to multitask and manage customer requests efficiently.
* Proficiency in using communication and customer management tools.
* Strong interpersonal skills and a customer-first mindset.
* Experience in fashion, retail, luxury brands, or service-oriented industries is an advantage.

How to Apply
Apply through the link below:
→ https://www.tezera.ai/j/customer-care-0c44a2

Only shortlisted candidates will be contacted.