Customer Care Representative

Our Quincy team is seeking a friendly and energetic Customer Care Representative! The CCR is the first representative of MLCHC to our patients. In this role, they must provide the highest level of customer service, actively working to help the patient in a warm, helpful, and empathetic manner. The CCR is also accountable for important administrative and clerical functions to support the medical team and keep patient records accurate and current.

Responsibilities

• Provide excellent service, information and support to patients and colleagues on the phone and in person.
• Manages medical and behavioral health appointment scheduling according to established procedures.
• When making appointments and at check in, ensures the accuracy of general patient information in the practice management system.
• Contributes to continuity of patient care by making recall and outreach calls according to targets established with the department manager.
• Supports patients and the medical team by accessing information, relaying requests and troubleshooting problems.
• Successfully adapts to changes in EHR and practice management systems, workflows and processes, and improvement efforts, including participating in employee training.

• Ability to read and speak Spanish is required.
• Possesses general work-related skills at a higher level than completion of high school, including written and verbal communication skills, computational and computer skills, and mathematical knowledge frequently acquired through completion of a "business school (non BA/BS)" or "associates degree" type program.