Customer Collaboration Specialist

Customer Collaboration Specialist, Rotterdam, Zuid-Holland Location: Rotterdam, Zuid-Holland | Sector: Food | Start Date: 10/9/2026 | Job ref: 59172 The company A leading international consumer goods organisation with a global presence and a strong focus on sustainable growth, operational excellence, customer satisfaction, and continuous improvement. The organisation brings together commercial, supply chain, and operations teams to deliver excellent customer service and efficient end-to-end execution. Role Description As a Customer Collaboration Specialist, you play a pivotal operational role within the supply chain, connecting customers with internal teams across logistics, planning, sales, marketing, finance, and order management. You will act as a key point of contact for customers regarding customer service, logistics, order fulfilment, and operational supply chain topics. Through customer analytics and proactive collaboration, you will identify service and cost improvement opportunities, resolve operational issues, and drive continuous improvement across the order-to-cash process. Responsibilities - Act as the primary operational contact for customers regarding customer service and logistics-related topics. - Analyse customer operations, performance data, and supply chain processes to identify improvement opportunities. - Monitor customer KPIs and identify opportunities to improve service, cost, speed, and delivery performance. - Initiate, coordinate, and lead improvement projects within customer operations and order fulfilment. - Proactively identify and communicate issues such as out-of-stocks, late deliveries, order issues, and customer non-compliance. - Follow up on critical and structural customer order issues in collaboration with internal teams. - Work closely with Order Management, Logistics, Demand Planning, Sales, Marketing, Finance, and Master Data teams. - Coordinate product, assortment, and customer m...