Customer Delivery Manager
Posted
Summary
Nokia is hiring a Managed Services Customer Delivery Manager in Australia to own end-to-end execution of managed services contracts for a designated customer account — overseeing service delivery, care operations, case handling and software upgrade deliveries, with accountability for revenue and profit.
Description The Managed Services Customer Delivery Manager drives the end-to-end execution of managed services contracts for a designated customer account. This includes overseeing service delivery, managing care operations, and ensuring the successful handling of cases and software upgrade deliveries. This role acts as the delivery process owner for all aspects of the business group-specific contract execution, accountable for revenue and profit, and is crucial in maintaining and enhancing cus…