Customer Experience Business Analyst
Posted Updated
Summary
A fully remote 4-6 month contract (inside IR35) Customer Experience Business Analyst role supporting a major contact-centre and CX technology transformation programme — analysing the current landscape with business and tech stakeholders, capturing requirements and use cases, and documenting processes.
Role: Contact Centre / Customer Experience Business Analyst Contract: 4-6 month initial contract with potential extensions, Inside IR35 Location : Fully remote Description We are looking for an experienced Customer Experience Business Analyst to support a major Contact Centre and CX technology transformation programme. The successful candidate will work across business and technology stakeholders to understand the existing contact-centre landscape, capture requirements and use cases, document c…