Customer Experience Designer

Job Responsibilities

• Review customer journeys and identify service gaps and improvement opportunities.

• Analyse customer feedback, complaints and service data.

• Design and improve customer service processes, workflows and touchpoints.

• Develop service standards and customer experience initiatives.

• Work with internal departments to implement service improvements.

• Monitor customer satisfaction and service performance.

• Recommend solutions to improve customer experience, efficiency and retention.
  

Job Requirements

• Degree in Business, Marketing, Customer Experience or a related field.

• Relevant experience in customer service, customer experience or process improvement.

• Good analytical, communication and problem-solving skills.

• Able to work independently and coordinate with different stakeholders.