Customer Experience Manager
Posted Updated
Your own customers from day one, and the chance to learn how to make AI software work inside real companies.
Our customers are mid-market distributors, many of them using AI software for the first time. Getting them live and making Plato part of their daily work turns a pilot into a long-term partnership. That's your job.
In this role you will:
- Own a portfolio of customers, from onboarding to long-term partnership.
- Lead onboardings and trainings with sales teams at our customers.
- Track customer health, act early, and spot expansion potential for Sales.
- Work with Sales, Solution Engineering and Product, and bring customer feedback straight back into product.
- 1+ year of experience in a fast-paced environment, ideally in customer success, account management or consulting.
- You enjoy working with customers and can explain things so they click.
- You're structured, reliable and curious about AI and technology.
- Native German, fluent English, based in Berlin.
- Your own customers from day one. Real accounts, real responsibility.
- Learn how AI really gets adopted. One of the most in-demand skills right now.
- Grow fast as we build our CX organization, coached by our Customer Experience Lead.
- Top-of-market compensation, plus meaningful equity.
- Close to the founders at a fast-growing AI startup backed by Atomico and Cherry Ventures ($14.5M seed).
- Great team, great perks. Weekly team lunches, dinner on us when we work late, a sports membership and regular team events.