Customer Experience Specialist
About Clipboard
Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
Overview
📍 Remote Global - Non U.S.
Ready to grow beyond traditional customer support? Clipboard is hiring Worker Operations Customer Experience Specialists to support more than 400,000+ professionals using our platform. You’ll solve real-time issues across chat, voice, and email while building deep operational experience in a fast-moving environment.
We’re looking for proactive problem-solvers who communicate clearly, think critically, and stay composed under pressure. Many of our leaders started in this role, and we’re committed to growing talent from within. You can learn more about our operations team on our candidate hub.
What You’ll Do
Deliver fast, accurate, and empathetic support across chat, voice, and email
Resolve shift, payment, onboarding, and platform-related issues in real time
Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation
Troubleshoot issues independently, applying sound judgment before escalating
Personalize communication while maintaining a confident, professional, and helpful tone
Identify recurring issues, workflow gaps, and operational pain points to improve the worker experience
Guide new professionals through onboarding and help them quickly build confidence using the platform
Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction
Who We’re Looking For
Fluent, professional-level English communication skills, both written and verbal
Strong customer service instincts and the ability to communicate clearly, empathetically, and professionally
Comfortable learning new tools, systems, and workflows quickly
Thrives in fast-paced, high-ownership environments where priorities can shift quickly
Proactive problem-solver who takes initiative without waiting for direction
Strong attention to detail and ability to stay composed under pressure
Collaborative teammate who communicates clearly and contributes positively to team performance
Comfortable working across chat, voice, and email channels
Hiring Process
Application Review + Skills Assessment
Case Study
Hiring Manager Interview (Role Play)
Interview with Head of Worker Support
Important Note: Clipboard operates 24/7. Team members work 5 days within a 7-day schedule, including both Saturday and Sunday availability. Shifts are assigned based on business needs.
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
Skills
As published by ashby · 18 questions
Basics
Name, Email, Resume, In which country do you currently reside?
Short answers (4)
- Phone optional
- Which city or region are you currently located in?
- What is your expected gross compensation per year (annually) in USD?
- If you selected "other", please tell us how you heard about the position. optional
Pick from a list (11)
- Are you authorized to work in your country of residence?
- Are you a U.S. taxpayer?
- Have you ever been hired by Clipboard?
- Have you ever worked with any BPO company contracted by Clipboard?
- Our new hire cohort is estimated to start on August 24th, 2026. Will you be able to start on this date?
- A healthcare professional earns $20/hour and worked an 8-hour, 50-minute shift. What is their total pay? Provide the final amount in dollars, rounded to two decimal places.
- Shifts at Clipboard can start anytime between 12:00 a.m. and 9:00 p.m. PT, based on business needs, and include weekends. If hired, your shift will be assigned after your final interview and cannot be changed. Are you able to work any shift you are assigned?
- Please confirm you have reviewed and agree to the Pre-Screening Alignment document.
- Please confirm you have read the following System Requirements for this role and your equipment matches or exceeds requirements.
- Are you able to handle 15–25 calls per day from your current work environment (e.g. quiet space, stable internet, steady focus)
- How did you hear about this position?
Attachments (3)
- Cover Letter optional
- Review and complete the task outlined in this link - https://docs.google.com/document/d/1kyffV_EXhr8oEw5LiFZKFDGCKiVIcdYoPPidxQ8TAUU/edit?tab=t.0. Once completed, please upload your recording here. Please ensure its a screen recording, screenshots won't be accepted and will lead to automatic fail.
- A worker calls in upset because they will be late to a shift due to an accident and are worried about penalties. Please upload a voice recording (maximum 60 seconds) responding to this scenario. Your recording should: Include a brief greeting, address the worker’s concern and explain next steps. Close the call appropriately. You may make any assumptions about policy you please.