Customer Experience Specialist
Posted Updated
Job Summary
Role and Responsibilities / หน้าที่ความรับผิดชอบ
- Respond to customers’ questions, messages, emails, or comments on every channel in a timely manner and create a customer response manual as a standard practice for all the Representatives.
- Collaborate with Product Marketing Specialist to create product communication packages and user manuals.
- Communicate with customers as requested by other teams and ensure that all the communications are current, consistent, and compelling.
- Keep up with product value propositions, all the marketing content, current events, and market trends to better understand customers’ situations and questions.
- Analyze all the questions, messages, emails, or comments to provide a product recommendation to Product Owner and enhance communication packages and user manuals.
Qualifications / คุณสมบัติ
- Bachelor’s degree or higher in Finance and Economic or related fields.
- Great understanding of investment products such as stock, mutual fund, and cryptocurrency.
- IC License.
- Proven work experience as an investment customer service representative.
- Effective verbal and written communication skills in Thai and English.
- Creativity and problem-solving skills.
- Empathy, ability to connect with customers, and ability to turn customer insights into content pieces.
- Ability to multi-task, prioritize, and work efficiently under pressure with careful attention to detail