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DigiCert

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Customer Experience Specialist (Mandarin or Hebrew Speaker)

Open 50d posting dated last month

Who we are

DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at

Job summary

We are in the market for a Customer Experience Specialist with professional working proficiency in Mandarin or Hebrew to join our team in Cape Town.
As Customer Experience Specialist (Mandarin or Hebrew Speaker) you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert's validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria.

What you will do

  • Review incoming application forms, validate and submit to DigiCert's technical department
  • Engage with external customers and internal stakeholders via phone, live chat, video calls and email
  • Research customer organizations and verify contact details online
  • Identify, document and alert managers of customer-call trends
  • Execute DigiCert's validation process according to our internal documentation
  • Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
  • Coordinate the implementation or scheduling of validation testing with affected departments and team members
  • Learn product features and gather customer requirements to confer with management
  • Determine validation objectives and standards with internal managers
  • Create, populate, or maintain databases for tracking validation activities, test results, or validated systems
  • Process incoming and outgoing mail

What you will have

  • Professional working proficiency in Mandarin or Hebrew & English (essential)
  • 1+ years' experience in a customer service or similar role
  • Tertiary qualification (advantageous)
  • Proven track-record in evaluating and mitigating risk
  • Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently
  • Excellent written and verbal communication skills
  • Tool experience: Microsoft Office and other software applications

Benefits

  • Competitive compensation and comprehensive benefits package
  • Generous paid time off, including holidays and additional leave options
  • Family-friendly leave policies, including maternity, paternity, and other supportive leave programs
  • Health and wellness support, including medical cover (where applicable), gym reimbursements, and mental well-being resources
  • Pension, life insurance, and income protection benefits (location dependent)
  • Employee Assistance Program with 24/7 confidential support for employees and their families
  • Education assistance and professional development opportunities
  • Access to LinkedIn Learning and continuous learning resources
  • Employee referral bonus program and additional company perks and discounts
  • Business travel insurance and global employee support programs

To protect candidate information and maintain a secure hiring process, all applications must be submitted through our careers portal. Resumes or CVs sent directly via email will not be reviewed or considered.

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What this application asks

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First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location

  • Do you have professional working experience in Mandarin or Hebrew? Kindly specify language and level of proficiency
  • Have you completed secondary education or its equivalent? choose one · optional
  • Are you legally authorized to work in the country in which this role is located? choose one
  • Will you now or in the future require sponsorship to work in the country where this role is based? choose one
  • Please confirm the Country in which you currently reside? choose one
  • If the country you currently live in is NOT listed in the question above, please confirm in which country you live? optional
  • What are your salary expectations for this role?
  • Were you referred for this position? choose one
  • If you were referred for this position, please provide the full name of the referrer optional
  • Please provide a link to your LinkedIn profile.
  • As part of the employment process, all candidates are subject to employment and education verification, as well as a comprehensive background check, in accordance with applicable laws and company policies. I understand that I will be provided with additional information and asked to provide authorization before any such checks are conducted.  choose one
  • I understand that all information provided in my application must be accurate and truthful, and that any misrepresentation may result in disqualification from the hiring process or termination of employment if discovered after hire.  choose one
  • I acknowledge that DigiCert and its service providers may collect and process my image and related identity verification information to verify my identity, prevent fraud, maintain security, and administer the hiring process. I understand that this information will be used only for these purposes and retained in accordance with DigiCert's applicable policies and legal obligations. If I choose not to provide the information required to complete identity verification, DigiCert may be unable to continue processing my application. Do you acknowledge and agree? choose one