Customer Fulfillment & Inventory Manager - UniFirst

At UniFirst, we Always Deliver—for our customers and our people. The Customer Fulfillment & Inventory Manager reports to the Production Manager and leads stockroom (distribution center satellites) and fulfillment operations to ensure accurate, timely, and cost-effective delivery of both garment and non-garment products. This role is critical to service excellence, inventory optimization, and customer satisfaction, while also ensuring alignment, efficiency, and consistent standards across all locations.

As part of the plant leadership team, this leader will partner closely with Production, Service, and Supply Chain teams using our ERP system to improve inventory accuracy, manage products, and ensure consistent fulfillment across the organization.

What Your Role Entails\:

• Inventory Accuracy & Fulfillment
  • Improve garment and non-garment inventory accuracy, leveraging the ERP system to track, manage, and optimize usage.
  • Partner with Supply Chain to align inventory levels with business needs and ensure efficient product flow.
  • Lead fulfillment operations to meet customer needs with speed, accuracy, and service quality.
• Stockroom Operations
  • Oversee all stockroom activities including receiving, grading, order assembly, emblem processing, and merchandise handling.
  • Ensure compliance with quality, safety, and regulatory standards while maintaining smooth product flow.
  • Manage returns and reissues with cost control and efficiency.
• Leadership & Development
  • Lead, coach, and develop stockroom associates, fostering accountability, teamwork, and continuous improvement.
  • Cross-train team members to maximize flexibility and ensure operational resilience.
  • Build a high-performance culture where employees feel valued, respected, and engaged.
• Process Improvement
  • Analyze inventory and fulfillment data to inform decision-making and identify improvement opportunities.
  • Collaborate with plant leadership on initiatives that strengthen operations and customer service.

Core Competencies\:

· Customer Focus – Keeps customers at the center of operational decisions and priorities.

· Operational Excellence – Ensures accuracy, efficiency, and compliance across all inventory and fulfillment processes.

· Analytical & Systems Thinking – Uses ERP tools and data insights to drive improvements.

· Leadership & Influence – Develops people, builds partnerships, and influences across functions.

· Change Agility – Embraces new ways of working and leads the team through change with clarity and confidence.