Techstars Customer Happiness Associate (Asociado/a de Atención al Cliente) – Colombia (Hybrid)
Description
Clara is the leading platform in Latin America for companies to execute and manage every payment operation. More than 50,000 leading and fast-growing businesses run on our corporate cards, bill pay, financing and B2B payments, and in 2025 the Financial Times named Clara the region’s fastest-growing company. We’re passionate about helping every company we work with become more effective—and, through that, raising the region’s competitiveness. We’re ~400 people, backed by Notable Capital, Coatue, Kaszek, monashees, DST Global, ICONIQ, General Catalyst and Goldman Sachs, among others.
What you'll do
We're looking for a Customer Happiness Associate to support Clara’s growing base of B2B customers in Colombia. You’ll be a key player in ensuring an exceptional support experience, owning complex issue resolution and creating thoughtful interactions that reflect Clara’s commitment to excellence.
In this role, you will:
-
Resolve escalated support issues through email, chat, and phone with empathy and precision.
-
Proactively investigate customer problems and document findings clearly in internal tools.
-
Provide follow-up support to ensure complete resolution and satisfaction.
-
Engage with customers considering cancelling or reducing their usage and offer solutions that support retention.
-
Identify trends in customer feedback and propose improvements to product or process.
-
Balance multiple incoming tickets while maintaining quality, tone, and timeliness in every interaction.
-
Use tools like Zendesk, HubSpot, and Google Drive to deliver high-touch, data-informed support.
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement.
Must haves
-
At least 2 years of experience in Customer Support, Customer Success, or Customer Experience roles
-
Previous experience supporting B2B clients, preferably in a Fintech or fast-paced startup
-
Advanced proficiency with tools like Google Drive, Zendesk (or similar CSS), and HubSpot (or similar CRM)
-
Intermediate English proficiency and full professional fluency in Spanish
-
Strong attention to detail and a high-quality bar for service excellence
-
A calm, empathetic communicator who thrives in dynamic, high-volume environments
-
Comfortable managing multiple tickets or cases simultaneously
Nice to haves
-
Professional proficiency in English
-
Experience suggesting operational or product improvements based on customer feedback
-
Interest in automation tools or AI to improve support workflows
Where we work
This is a remote-first role: you'll work from home day to day. You'll ramp up in person with the team, and come together in person for team moments, events and customer visits through the year.
Why Clara
- A high talent-density team driven to make an impact in Latin America — low ego, high ownership.
- Competitive salary and stock options (ESOP) from day one.
- An annual learning budget and accelerated development paths.
- English is our working language, with Spanish and Portuguese every day.
How we work
- Clarity — Open and direct communication: we say what we mean and give context where it matters.
- Simplicity — If it can be simpler, it should be.
- Ownership — We own everything we do, end to end. When something needs to happen, we don't wait.
- Pride — We hold ourselves to a high standard, and it shows in what we deliver.
- ABC (Always Be Changing) — We adapt fast, embrace change, and keep learning.
- Inclusivity — Diverse ideas, stories and perspectives build a better Clara.
If you meet the must-haves, apply — the nice-to-haves are a bonus, not a requirement.
Skills
As published by greenhouse · 12 questions · 4 written answers
Basics
First Name, Last Name, Email, Phone, Resume/CV
Short answers (6)
- LinkedIn Profile
- Github profile optional
- Website optional
- Location
- Clarity wins. Can you explain your biggest career win in one sentence?
- Please share your monthly salary expectation
Pick from a list (2)
- English Level
- Currency
Written answers (4)
- Why do you want to join Clara, and why are you the right fit for this specific role?
- Tell us about something concrete you have built or worked on with AI. Share a link if available:
- Change is constant. What’s the last skill, habit, or mindset you upgraded to stay ahead?
- Absolute ownership is how the best teams run: master your role, then elevate others. Tell us about how you've given it all to win.