Customer Marketing Manager
What You will do:
- Customer Storytelling & Evidence: Partner with Pigment's customers and internal teams to identify, create, guide through approvals, and share high-fidelity case studies, testimonials, and video stories — a core way we celebrate and showcase our customers' success across Sales and Marketing.
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Flagship Partnerships: Nurture relationships with strategically important customers, building the trust and internal alignment it takes to earn the honor of telling their story publicly
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Public Speaking Alignment: Identify and invite customer speakers for events and webinars, matching the right customer voice to the right stage
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External Visibility: Connect enthusiastic customers with opportunities for PR and social amplification, analyst surveys, and peer review sites (e.g. G2) — and, where relevant, help cultivate Pigment's presence within extended communities (finance professionals, AI/data practitioners) beyond our customer base, surfacing new stories and voices along the way
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Systems of Record: Keep a thoughtful, living record of who we've worked with and how — so customers aren't over-approached twice for the same ask, and every relationship is handled with the care and memory it deserves — including managing the internal AI tools that help surface the right customer story to our sales teams just when they need it most
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Metrics & Reporting: Support customer marketing metrics and reporting, translating story output into a clear read on reach and impact for internal stakeholders
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Customer Recognition: Make sure every customer who shares their story is properly thanked and celebrated — through visibility for their own brand and team, invitations to exclusive Pigment moments, and public recognition that reflects genuinely well on them
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Sales Reference Ownership**: Help drive the sales reference process — fulfilling requests thoughtfully, keeping Salesforce and other tools running smoothly for self-service, and making sure every customer who says yes is matched to the right opportunity, recognized for their time, and not over-asked
Who You Are:
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Experience in customer marketing, case studies, or advocacy content within B2B tech — or comparable storytelling experience in PR, comms, or content marketing — with a track record of turning genuine relationships into public celebrations of success
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Incredible relationship skills — a natural connector of people and details, equally comfortable in a CSM's inbox, a VP's calendar, and a customer's legal/comms review
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Exceptional written and verbal communication, with the judgment to hold a conversation at any level, from end users to C-suite
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Tool-savvy and genuinely interested in scaling your own workflow with AI-assisted tools (Claude, Notion, Deeto, Salesforce, and similar)
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Patient and strategic — able to nurture a meaningful relationship with an important customer over time, and know when to pause and protect that relationship above all else
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A focused storyteller with a strong point of view on what makes a story land, and the discipline to prioritize the few stories that matter most
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A great team member who brings energy to a small, fast-moving function and treats every customer interaction as a chance to build trust and celebrate what they've accomplished
How You'll Work Across The Org:
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Partner with Sales: Align existing customers with the opportunities teams are working through via 1:1 and 1:many reference discussions, while supplying the public stories, internal-only proof points, and customer voice they need at the right stage of a sales conversation. Flag when it's time to nurture new advocates.
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Partner with CX: Work with Customer Success as trusted partners and scouts — building a warm relationship with the right advocate before any conversation about sharing their story
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Partner with Customer Community: You'll sit alongside the Community team, so customer stories and community moments naturally reinforce each other, giving customers more ways to connect with Pigment and with each other.
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Partner with Corporate Comms, PR & Analyst Relations: Nurture a community of customers ready for media moments, analyst surveys, and peer review campaigns, so we're never relying on a single personal contact
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Partner with Product: Feed customer story themes and roadmap-relevant feedback back to Product, and cultivate advocate relationships aligned to where the roadmap is heading
What we offer:
- Competitive package
- The best health insurance with Alan Blue entirely free for you and your family
- Weekly Lunch and Lunch vouchers (Swile card) to cover your lunch breaks with total flexibility
- Subscription to Egym Wellpass (ex-Gymlib) for full access to gyms, studios, and wellness spaces across France
- Trust and flexible working hours
- Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London
- High-end equipment (based on stock/availability) to do your work in the best conditions
How we work:
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Thrive Together: We can only win as a team—act like founders and do right by our peers, customers, partners, and planet.
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Never Settle: We aim to be the best by delivering with rigor and ambition every day.
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Go For It: We’re biased toward action—every step fuels learning and brings us closer to our mission.
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Be Real, Be Humble: We value feedback, empathy, and openness as we grow and solve complex challenges.
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Champion Our Customers: We lead with empathy, simplify complexity, and make customers heroes in their organizations.
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