Customer Operation Manager
You will manage customer operations and support clients throughout their journey. You will handle customer inquiries, manage onboarding and technical implementations, conduct training, maintain operational documentation, collaborate with cross-functional teams, ensure regulatory compliance, analyze feedback and trends, and build strong client relationships.
Responsibilities
- Serve as the main point of contact for customer inquiries and issues
- Manage client onboarding, setup, and technical implementations
- Conduct training sessions and develop educational materials
- Maintain documentation of customer interactions and operational workflows
- Collaborate with cross-functional teams to optimize processes and improve customer satisfaction
- Ensure compliance with relevant regulations and company policies
- Analyze customer feedback and trends to recommend improvements
- Build and nurture client relationships
Requirements
- Experience in customer operations, client success, account management, or related roles in fintech or payment processing
- Excellent communication and interpersonal skills
- Analytical and problem-solving abilities
- Attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Familiarity with HubSpot and Intercom
- Proficiency in Microsoft Office or Google Workspace
- Willingness to collaborate across different time zones and cultural contexts
- Customer service and continuous improvement knowledge
Benefits
- Health insurance covering medical and dental care
- Work in a new office space in Admiralty
- Competitive performance bonus