Customer Operations Specialist
Posted
Description
About the Role
We are looking for a Customer Operations Specialist to empower Small and Medium-sized Businesses (SMBs) growing their digital presence across major global social media platforms. You will support business clients via Chat, Email, and Phone with pre-sales and post-sales advertising inquiries, tool troubleshooting, and account optimization.
Key Responsibilities
- Assist business clients in setting up and optimizing digital ad campaigns.
- Provide technical and operational support via Chat, Email, and Phone.
- Maintain high CSAT (Customer Satisfaction) levels by providing empathetic and efficient support.
- Handle sensitive account information securely and manage client communications professionally.
Requirements
- C1 Level English proficiency (written and spoken).
- Customer-focused, empathetic, and professional communication tone.
- Ability to troubleshoot ad platform tools and manage client inquiries smoothly.
- Digital literacy and quick learning ability.
Offer & Package
- Base Package: Gross monthly package of €1,237.83 (including base salary + 13th/14th month splits + daily meal allowance).
- Benefits: Private health and dental insurance upon contract signing.
- Training: Paid comprehensive onboarding and product training.
How to Apply
Interested candidates can send their updated CV directly to: mohammad.alireza@cbtalents.org