Customer Quality Engineer

Position Description

We are seeking a Customer Quality Engineer (CQE) to serve as the primary quality interface between Modine and key data center customers. This role drives customer satisfaction, structured issue resolution, alignment between plants and continuous improvement across Modine’s thermal management product lines.

Key Responsibilities

Customer Interface & Relationship Management:

• Serve as the designated quality owner for assigned accounts.
• Act as the main point of contact for all customer quality matters.
• Lead customer quality reviews and support key customer initiatives.
• Interpret and ensure alignment with customer specific quality requirements.

Issue Resolution & Problem-Solving:

• Own the full customer issue lifecycle using methods such as 8D, A3, and DMAIC.
• Lead cross-functional teams in root cause analysis and corrective action.
• Manage containment and communication for escalations and field issues.

Quality Assurance & Continuous Improvement across plants:

• Monitor warranty trends, field performance, and reliability metrics.
• Drive continuous improvement to enhance product reliability and reduce defects.
• Drive cross-pollination and alignment between plants with the same product line.
• Support testing and validation for product changes or new designs.

Program & Launch Support:

• Participate in NPI programs for assigned customer accounts.
• Ensure PPAP/FAI, control plans, and quality documentation meet customer requirements.
• Support customer audits, FAT/SAT, and other readiness events.

Data & Reporting:

• Maintain customer scorecards and quality dashboards.
• Report on DPPM, warranty costs, and systemic issues.
• Analyze trends to prioritize improvement actions.

Required Education & Qualifications

• Bachelor’s degree in Mechanical, Electrical, Industrial Engineering, or related field.
• 5+ years of quality engineering experience in manufacturing or HVAC/refrigeration systems.
• Proficiency in structured problem-solving (8D, RCA, CAPA).
• Strong understanding of quality tools: DFMEA, PFMEA, SPC, MSA, control plans.
• Experience engaging directly with customers in a quality role.
  Preferred Qualifications:
• Six Sigma Green Belt/Black Belt or CQE certification.
• Experience with data center cooling products (chillers, air handlers, thermal systems).
• Experience with field failure analysis and reliability engineering.
• Travel is required across North America and is not limited to Canada