Customer Quality Engineer 客户端质量工程师

【SCOPE AND PURPOSE:】 - To ensure the diagnostic examination of product issues in the event of failure on a product on the market. - To perform checks at customers/dealers/fleet' premises to collect data and to identify potential weaknesses and launch the problem-solving process. - To perform statistical analysis of the warranty data. - To spread brake system technical experiences (education) with customers and assure Sales Technical support. ACTIVITIES: Field monitoring/troubleshooting - Immediate reaction/response in case of quality concern - Diagnostic examination of product issues in the event of failure on a product on the market - Periodical checks at customers/dealers/fleet ' premises to collect data and to identify potential weaknesses - Prepares reports to describe the problems identified, outlines the most appropriate solutions and circulates all information regarding the diagnosis to Assurance Quality, Product Engineering and Operation - Trigger the Problem solving activity - Warranty analysis - Collect and analyze warranty data - Ensures statistical analysis of the data collected to understand performance Technical Support / Training - Sales Technical support - Mechanics education in order to: - spread brake system technical experiences - reduce the issues caused by non-correct assembly - Technical/Quality strategy diffusion