Customer Relations Specialist - Dental
Summary
Greet patients, manage check-in/out, verify insurance, and collect co-pays while maintaining data accuracy in electronic health records (EHR) and supporting daily clinic operations.
To support the continued delivery of quality and compassionate care in our communities, we are offering a retention bonus of $1,000.* Your commitment helps us meet critical service needs, and we’re excited to have you be a part of our mission!
Be the welcoming face and first point of contact for our organization—and help create a positive experience for every visitor and caller.
Schedule: Monday, Tuesday, Thursday & Friday from 7:15AM to 6:15PM with 1-hour lunch
Be the welcoming face and first point of contact for our organization—and help create a positive experience for every visitor and caller.
Schedule: Monday, Tuesday, Thursday & Friday from 7:15AM to 6:15PM with 1-hour lunch
Are you a friendly, organized professional who thrives in a fast-paced environment? We’re looking for a Customer Relations Specialist (CRS) to be the welcoming face of our clinic and a key part of our integrated care team.
As a CRS, you'll greet patients, manage check-in and check-out for appointments (including primary care, dental, behavioral health, and specialists), verify insurance and demographic information, and collect co-pays. You’ll also support day-to-day clinic operations to ensure things run smoothly and efficiently.
This is a great opportunity for someone who enjoys helping others, working on a team, and making a difference in the patient experience from the very first interaction.
This is a great opportunity for someone who enjoys helping others, working on a team, and making a difference in the patient experience from the very first interaction.
- Greet patients and provide excellent customer service at every visit
- Manage appointment check-in/check-out, including verifying insurance and demographics
- Collect co-pays and complete necessary paperwork
- Answer phones, direct messages, and assist with scheduling
- Keep the front office and waiting areas organized and welcoming
- Enter data accurately into electronic health records (EHR)
- Travel to nearby clinic locations as needed
- Maintain strict patient confidentiality and follow HIPAA guidelines
- High School/GED preferred
- At least one year experience in customer service required
- A valid driver's license and agency established minimum automobile coverage required
This Role Is a Great Match for Someone Who:
- Possesses strong communication and organizational skills
- Is comfortable in a high-traffic, patient-facing role
- Is detail-oriented with basic computer and data entry skills
- Willing to travel locally between clinic sites if needed
*Retention bonuses paid as per bonus policy; exclusions may apply.