Customer Relationship Management
Job Profile
Title: CRM Executive
Location: Aurangabad
Department: Customer Support
Reporting to: Sales Head
Key Responsibilities
Own and manage customer data within the CRM system (entry, updates, segmentation, cleanup).
Monitor, track, and report sales pipeline and customer lifecycle stages.
Set up automated workflows, reminders, and task assignments using the CRM.
Coordinate between sales, marketing, and service teams to ensure smooth customer journeys.
Provide data-driven insights for retention campaigns and customer engagement strategies.
Assist in CRM training and onboarding for new team members.
Ensure high CRM hygiene standards and consistency across all touchpoints.
Monitor CRM adoption and drive continuous improvement in system usage.
Give customer order updates after the order confirmation to the dispatch and payment collection.
Requirements
Job Requirements
Bachelor’s degree in Business Administration, Marketing, or a related field.
1–3 years of experience in managing CRM.
Understanding of CRM software is a plus.
Strong understanding of B2B customer lifecycle and funnel stages.
Analytical mindset with excellent attention to detail.
Desired Skills and Attributes
Proficiency in Excel and CRM reporting dashboards.
Good communication and coordination skills.
Ability to work cross-functionally with sales, marketing, and support teams.
Self-motivated, organized, and data-oriented.
Other Expectations
Should be able to identify bottlenecks in customer flow and suggest solutions.
Willingness to learn and adapt to new digital tools as required.
Ability to work independently under minimal supervision.
Benefits
Opportunity to work in a reputed precision manufacturing company with global reach.
Structured training and development programs.
Growth-oriented work culture with a focus on performance.
Exposure to world-class CRM and automation tools.
Employee engagement and recognition programs.